Leadership Skills 1

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Duration:
16 hours (2 days)
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Max Attendee:
25
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Min Attendee:
10
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Certification:
No
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Pass/Fail:
Yes
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This class is for:
Business Clients
Course ID: A-L101

Category: Workforce Skills

Building a Leadership Foundation

  • Leading People
  • Communication
  • Teamwork
  • Leading Multiple Generations

  • Leading People

    1. Leadership Overview
    2. Evolution of Leadership
      1. Defining leadership
      2. Characteristics of a Leader
      3. Modern leaders: Economic and Scientific
    3. Roles and Responsibilities
      1. Brainstorming Exercise
    4. Situational Leadership – Hersey-Blanchard Situational Leadership Model
      1. Telling/Direction
      2. Selling/Coaching
      3. Participating/Supporting
      4. Delegating/
    5. An Introduction to Kouzes and Posner
      1. Model the Way
      2. Inspire a Shared Vision
      3. Challenge the Process
      4. Enable Others to Act
      5. Encourage the Heart
    6. Developing Your Leadership Abilities
      1. The Circle of Influence
        2.  Thinking outside the box
        3. The Pareto Principle and the Leader
        4.  Encourage growth in Others
        5. Creating mutual respect
        6. The importance of trust
        7. Sharing rewards
        8. Celebrating accomplishments
        9. Making celebration part of our culture
        10. Creating an impact

  • Communication

    1. What is Communication?
    2. How do we Communicate?
    3. Understanding Communication Barriers?
    4. Paraverbal Communication Skills
      1. Pitch
      2. Tone
      3. Speed
    5. Non-Verbal Communication
      1.  All about body languge
      2.  Interpreting gestures
    6. Listening and Hearing
      1. Active listening
        2.  Benefits of Active Listening
        3.  Tips for Active listening
        4.  Tips for Conveying Clear Messages
        5.  Comparison of Poor Listener and Active Listener
    7. Asking Good Questions
      1. Open
      2. Closed
      3. Probing/Clarifying
    8. Written Communication
      1. Spelling
      2. Grammar
      3. Writing Emails

  • Teamwork

    1. What is a Team?
    2. Types of Teams
      1. Tradition
      2. self-directed
      3. Virtual
    3. Making Meetings Work
    4. How to Make Meetings Work
      1. Before the Meeting
      2. During the Meeting
      3. After the Meeting
    5. Solving problems as a team
      1. The Six Thinking Hats
      2. Encouraging brainstorming
      3. Collaboration
    6. Encouraging Teamwork as a Leader

  • Leading Multiple Generations

    1. Managing Multi-Generational Teams
      1. Baby Boomers
      2. Generation X
      3. Millennials
      4. Gen Z
    2. Potential differences in attitude
      1. Respect
      2. Loyalty
      3. Work Ethic
    3. Potential differences in communicating
      1. Communication preferences
      2. Feedback
      3. Speaking up to authority
    4. Motivate each generation
    5. Unite employees of all ages
      1. Share knowledge
      2. Build Community
    6. Comparison and summary of the generations
NA
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Duration:
16 hours (2 days)
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Max Attendee:
25
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Min Attendee:
10
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Certification:
No
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Pass/Fail:
Yes

Course Catalog

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