AIDT is requesting solicitation for quotes for the creation of a software app to be used with the AIDT Transportation Services Program. Below is the scope of services required for this quote:
- Provide software or web-based application for AIDT, which will serve AIDT’s customers and clients with transportation services. A phased integration approach is desired that will allow ample time for thorough testing and troubleshooting to grant a seamless, user-friendly experience for users.
- The application will assist with obtaining transportation services from private vendors and monitor routes, pick-ups, and drop-offs in real time.
- The application vendor will allow application connection to public transit for route information.
- The application will allow customers and clients to self-service and take responsibility for obtaining transportation services through the AIDT Rides program.
- The app will allow electronic payment and deferred payment services for transportation costs. In addition, there will be a variety of payment options including mobile wallets and prepaid cards which will cater to a broad range of users.
- Provide customer support line for AIDT riders who have technical difficulty with the app via a live chat/help line feature to assist users with any issues.
- The application will automatically recommend appropriate transportation services, filtered by location, availability, and cost, preferably.
- The application vendor will work with third-party vendors to secure private transportation information for the application to ensure customers and clients have access to the transportation providers.
- Elite standards for data security and privacy
- A feedback function that will allow the application to be updated based on user feedback.
Please submit quotes to info@mrwtwc.org.